5 Easy Steps to Improving Your Security Guard Service
When property managers hire security guard companies they have a picture in your mind of what their contract security force will look like, but too often what they get isn’t what they pictured. What we have found is that most security guard businesses are capable of supplying the support that property managers want, but too often do not due to a lack of continuing quality management processes.
Safety guard businesses are unlike any vendor that a property supervisor usually hires. If you hire a painter, then you can see whether or not they do their tasks by taking a look at the walls. However, when you hire a security guard business, how often can you see if the protector company is doing their job including running background checks and drug screenings, providing great training to your guards, and effectively monitoring and supervising your guards. In the majority of cases they probably are, but it’s crucial to employ a method of verification and quality management to make sure that problems associated with the deficiency of doing these tasks do not begin to occur.
In this article we’ll talk five (5) easy actions to enhancing your safety guard service and achieving everything you imagine as your perfect retail security Dagenham.
Display Your Guards Qualifications
In many states, guards have been mandated to have a predetermined amount of training before they can begin working as security guards. If your condition is one of those states, make sure that your security guard company is compliant.
If you’re in a state where there are no state requirements for guard certification, then inquire into the type of training that’s being provided by your security provider and ask yourself does it look adequate.
It is also the security guard company performing background and drug screenings on all your guards BEFORE they send them to your own property? If they’re, they should be supplying you with verifications. If not, why?
Another excellent method to display if the protector is a fantastic match for your house is to conduct a brief”interview” to get a sense of the guard and also to describe your expectations. This first conversation can tell you a lot about what to expect from that guard and it provides you an opportunity to ask another guard if you think that it is necessary.
Assess Guard Training
Although most security guard businesses have an extremely thorough orientation that introduces every guard to the business itself, in several cases the guard’s orientation to his assigned land isn’t as complete. We predict the orientation to the assigned land”Site Specific Training”. Learn What your website specific training resembles:
• Can it occur at your premises?
• Just how long is each new officer educated?
• Just how long can the security company double lender? (Double banks is the procedure for having a veteran guard working at the same time as the new guard.)
Determine the response to each of the questions and be certain that they fit with what you feel is adequate. You should even think about sitting in on your safety guard business’s orientation and also your website specific training to get an understanding of what goes into preparing a guard to operate at your premises.
Protect supervision is one of the more important factors of good security guard support. When security businesses deliver poor oversight, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Lack of oversight also removes the chance for the protector to understand and better understand their responsibilities. When the guards are not being supervised, they begin to feel that their job isn’t important and they begin to find themselves as less of a region of the security team. When guards do not feel like part of your team it typically contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, onsite managers might not be included. If your contract does not demand on-site supervision, how can your security guard company remotely oversee its defenses? Outside the normal security company field manager spot checks, the two methods of remote oversight that prove most effective are: Officer Tour Tracking Systems
If your guards must make rounds of your premises, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a remote means of monitoring the guards while they’re in your premises. These tracking systems permit the security guard business to monitor the log and time the activity of these guards while they’re making rounds to various areas in your premises. Most Officer Tour Tracking Systems can create reports which empower the safety guard company to quickly get an understanding of if the protector is making rounds. The property manager should also be given with an abridged version of those reports. Producers of such systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have found that using a method for guards to check in regularly with the safety guard provider provides a method of earning certain that each guard is secure and alert. By having guards check-in regularly with the safety guard business, at least every 30 minutes, guards feel that their security is important and that being awake and attentive is an significant part their job.
Expand Your Favorite
After hours inspections of your guards are always good ways of finding out exactly what is happening with your safety as you are not there. During these inspections, be sure to ask your safety guards questions about their duties and responsibilities to make sure that they understand their tasks. In reality, we suggest having your safety guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) with a certified security adviser as part of your continuing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing exactly that. Remember, when choosing a security adviser be confident that the adviser isn’t actually a security guard business. If that’s the case, your audit is guaranteed to turn up problems with your existing security guard business.